Terms of service

Overview

Welcome to Fans Store. Throughout this website, the terms “we”, “us” and “our” refer to Fans Store. We operate this website and online store, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a convenient and reliable shopping experience within the United Kingdom and the United States.

These Terms of Service (“Terms”) govern your use of our Services. By accessing, browsing, or purchasing from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you should not use our Services.

1. Access and Use

By using our Services, you confirm that you are at least 18 years old or accessing the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete information when placing an order or creating an account. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.

2. Products

We aim to ensure that all product descriptions, images, and details are accurate. However, slight variations in color or appearance may occur due to screen settings or device differences.

All products are subject to availability. We reserve the right to modify or discontinue products at any time without notice.

3. Orders

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion.

An order is only confirmed once payment has been successfully processed and you receive an order confirmation email.

Please review your order carefully before placing it, as we may not be able to modify or cancel orders once processed.

4. Pricing and Payment

All prices are displayed in GBP (£) and are subject to change without notice.

We strive to ensure accurate pricing, but errors may occur. If a pricing error is identified, we reserve the right to cancel or adjust the order.

You agree to provide valid payment details and authorize us to charge the full amount for your order.

5. Shipping and Delivery

We currently ship only within the United Kingdom and the United States.

  • Processing Time: 1–2 business days
  • Order Cut-Off Time: 6:00 PM (UK time)
  • Delivery Time: 7–12 business days (Free Shipping)

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers or circumstances beyond our control.

6. Returns and Refunds

We accept returns and exchanges within 30 days of delivery for both defective and non-defective items.

  • Return shipping is free
  • No restocking fees
  • Returns are handled by mail with a provided return label

Refunds are processed within 1 business day after receiving the returned item. Please allow up to 7 working days for the refund to appear on your original payment method.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, and design, is the property of Fans Store or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

8. Third-Party Services

Our store may include links or tools provided by third parties. We are not responsible for the content, policies, or practices of any third-party services.

Your use of third-party services is at your own risk.

9. Limitation of Liability

To the fullest extent permitted by law, Fans Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

All products and services are provided “as is” without warranties of any kind, unless otherwise required by law.

10. Indemnification

You agree to indemnify and hold harmless Fans Store from any claims, damages, or expenses arising from your breach of these Terms or misuse of our Services.

11. Prohibited Uses

You agree not to use our Services for any unlawful purpose or to violate any applicable laws or regulations.

We reserve the right to suspend or terminate access if these Terms are violated.

12. Termination

We reserve the right to terminate or restrict your access to our Services at any time without notice if we believe you have violated these Terms.

13. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page, and continued use of the Services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the jurisdiction of UK courts.

15. Contact Information

Business Name: Fans Store

Address: 29 Sandy Ln, Richmond TW10 7EW, United Kingdom

Email (Preferred Contact): support@fansstore.co.uk

Phone: +44 2089 409481

Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM (UK time)