Shipping policy
This Shipping Policy outlines how Fans Store handles order processing, delivery, and shipping services within the United Kingdom and the United States.
Shipping Costs
Free Shipping: We offer free standard shipping on all orders within the United Kingdom and the United States.
Shipping Area
Delivery Location: We currently ship only within the United Kingdom and the United States.
At this time, we do not offer international shipping.
Order Processing Time
- Processing Time: 1–2 business days (Monday to Friday)
- Order Cut-Off Time: 6:00 PM (UK time)
Orders placed before the cut-off time will begin processing the same business day. Orders placed after this time will be processed on the next business day.
Shipping and Delivery Time
- Estimated Delivery Time: 7–12 business days (Monday to Friday)
Total delivery time includes both processing and shipping. Delivery times are estimates and may vary due to external factors beyond our control.
Shipping Process
- We work with reliable courier services to ensure safe and timely delivery of your orders.
- Once your order has been dispatched, you will receive a confirmation email with tracking information.
- You may also track your order through the tracking page available on our website.
Lost or Damaged Items
Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with clear evidence so we can resolve the issue promptly.
Lost Orders: If your order has not arrived within the expected timeframe, please contact us and we will assist you in locating or replacing your order.
Returns
For full details regarding returns, exchanges, and refunds, please refer to our Returns & Refunds Policy.
Contact Information
Business Name: Fans Store
Address: 29 Sandy Ln, Richmond TW10 7EW, United Kingdom
Email (Preferred Contact): support@fansstore.co.uk
Phone: +44 2089 409481
Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM (UK time)
We aim to respond to all inquiries as quickly as possible during business hours.