Privacy policy

Last updated: April 10, 2026

Overview

Fans Store ("we", "us", or "our") operates this website and online store to provide products and services to customers within the United Kingdom and the United States.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with our services (the “Services”).

By using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, billing address, shipping address, email address, and phone number
  • Payment Information: Payment method details (processed securely through third-party providers)
  • Order Information: Details of products purchased, returns, and transactions
  • Account Information: Login credentials and preferences (if applicable)
  • Communications: Messages sent to us via email or support requests
  • Technical Data: IP address, browser type, device information, and usage data

2. How We Collect Information

We collect personal information through:

  • Direct interactions (e.g., placing orders, contacting support)
  • Automated technologies such as cookies and analytics tools
  • Third-party service providers (e.g., payment processors, shipping partners)

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraud and ensure security
  • Comply with legal obligations

We may also send promotional emails. You can unsubscribe at any time.

4. Sharing Your Information

We may share your information with trusted third parties, including:

  • Payment processors
  • Shipping and logistics providers
  • IT and website hosting services
  • Legal or regulatory authorities when required

We do not sell your personal information to third parties.

5. Shopify Hosting

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your data may be processed by Shopify and its partners to support store functionality, payments, and security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

7. Your Rights (UK GDPR)

Under UK data protection laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise any of these rights, please contact us via email.

8. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and analyze website traffic.

You can control or disable cookies through your browser settings.

9. Data Security

We implement appropriate security measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

12. International Transfers

Your information may be processed outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

14. Contact Information

Business Name: Fans Store

Address: 29 Sandy Ln, Richmond TW10 7EW, United Kingdom

Email (Preferred Contact): support@fansstore.co.uk

Phone: +44 2089 409481

Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM (UK time)

If you have any questions about this Privacy Policy or your personal data, please contact us via email.