Refund policy

At Fans Store, we want you to shop with confidence. If you are not fully satisfied with your purchase, we offer a simple and transparent returns and refunds process.

Order Cancellations

You may cancel your order within 2 hours of purchase by contacting our customer support team via email.

If your order has already been processed or shipped, you will need to follow our return procedure after receiving the item.

Return Conditions

We accept returns under the following conditions:

  • Return Window: 30 days from the date of delivery
  • Condition: Items must be unused, in original condition, with all tags and original packaging
  • Proof of Purchase: A valid order confirmation or receipt is required

We accept returns for both defective and non-defective products.

Return Costs

  • Return Shipping: Free (we cover return shipping costs)
  • Restocking Fees: No restocking fees

Return Method

  • Returns are completed by mail
  • A prepaid return label will be provided
  • You can download and print the return label at no cost

How to Start a Return

Please follow these steps to initiate a return:

  • Step 1: Contact us via email at support@fansstore.co.uk with your order number and reason for return
  • Step 2: Our team will provide return instructions and a prepaid return label
  • Step 3: Package the item securely, including all original packaging and tags
  • Step 4: Send the item using the provided return label

Refunds

  • Processing Time: Refunds are processed within 1 business day after receiving and inspecting the returned item
  • Refund Method: Refunds are issued to the original payment method
  • Bank Processing Time: It may take up to 7 working days for the refund to appear in your account

You will receive a confirmation email once your refund has been processed.

Exchanges

We accept exchanges. If you wish to exchange an item, please contact us, and we will guide you through the process.

Damaged, Defective, or Incorrect Items

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear evidence. We will resolve the issue promptly at no cost to you.

Incorrect Items:
If you receive the wrong item, please contact us. We will cover the return shipping and send the correct item as quickly as possible.

Lost Packages

If your order does not arrive within the estimated delivery timeframe, please contact us so we can investigate and assist you.

Contact Information

Business Name: Fans Store

Address: 29 Sandy Ln, Richmond TW10 7EW, United Kingdom

Email (Preferred Contact): support@fansstore.co.uk

Phone: +44 2089 409481

Business Hours:
Monday to Friday: 9:00 AM – 6:00 PM (UK time)

We aim to respond to all inquiries as quickly as possible during business hours.